Question 1

How can I make a reservation?

Accepted Answer

You can make a reservation online at aparthoteldiamond.pl, by email (rezerwacja@aparthoteldiamond.pl), by phone at +48 884 330 121, or in person at reception. A provisional reservation is held until the deposit is paid; the reservation is guaranteed once we receive the deposit.

Question 2

Do I have to pay a deposit and how much is it?

Accepted Answer

Yes — the reservation is guaranteed after the deposit is paid. The amount and deadline for the deposit are stated in the reservation confirmation. Payment details can be found in the confirmation you receive.

Question 3

Where can I find information about package prices and promotions?

Accepted Answer

Current package prices and promotions (e.g. All Inclusive, VIP Package, Winter with a discount code) are available on the Special Offers page. Booking directly on the website gives you the lowest price and immediate confirmation.

Question 4

Can I pay at check-in?

Accepted Answer

Details about the form and timing of payment (payment at check-in, prepayment) are included in the reservation confirmation. If in doubt, contact reception: rezerwacja@aparthoteldiamond.pl or +48 884 330 121.

Question 5

What happens if I need to cancel my reservation?

Accepted Answer

The reservation regulations (available on the website) specify the conditions for cancellations and deposit refunds. Rules differ depending on the rate and package — check the details in your confirmation before booking or contact reception.

Question 6

What are the check-in and check-out times?

Accepted Answer

Standard hotel day: check-in from 16:00, check-out by 11:00. Early check-in or late check-out may be possible depending on availability — contact reception.

Question 7

Is the reception open 24 hours?

Accepted Answer

Yes — the Aparthotel Diamond reception is open 24 hours, which facilitates late arrivals and quick formalities.

Question 8

Can I store luggage before check-in or after check-out?

Accepted Answer

Yes — luggage storage is available. Please ask at reception, which will provide detailed information.

Question 9

What happens to items left behind in the apartment?

Accepted Answer

Items found after departure are stored for 30 days. The cost of return shipping is covered by the guest. For matters regarding lost items, please contact reception.

Question 10

What types of apartments do you offer?

Accepted Answer

We offer, among others, the following apartments: Economy, Standard, Standard Plus, Standard Premium, Comfort, Comfort Plus, Comfort Premium, Deluxe, Deluxe Plus, Deluxe Premium, Superior, Superior Plus, as well as 2- and 3-person rooms. Some Family and Aqua apartments differ in size and layout (details on the Accommodation page).

Question 11

What is included in the apartment amenities?

Accepted Answer

Each apartment includes a kitchenette or kitchen (depending on the type), air conditioning, TV, Wi‑Fi, towels, a set of toiletries (shampoo, soap), iron, microwave, dishwasher (in selected types) and free parking. Some apartments have a balcony or a jacuzzi — check the description of the selected type.

Question 12

Can I request a baby cot?

Accepted Answer

Yes — in most apartments a baby cot can be provided on request. Please notify us of this need when booking.

Question 13

Is smoking allowed in the apartments?

Accepted Answer

Smoking of tobacco and e-cigarettes is strictly prohibited in the apartments.

Question 14

Are there apartments with a jacuzzi?

Accepted Answer

Yes — we offer selected apartments with private jacuzzis and an extensive Spa & Wellness Area. Information about availability and booking for apartments with a jacuzzi can be found on the website or by contacting reception.

Question 15

What are the pool opening hours and are there age restrictions?

Accepted Answer

The pool at the AQUA facility is usually open from 12:00 to 22:00 (depending on current announcements). Children may use the pool from 12:00–20:00; from 20:00–22:00 the area is intended for persons over 16 years old. Pool dimensions: 12.5 m x 8 m, water temperature approx. 28°C.

Question 16

Can guests of the Family building use the pool at the Aqua facility?

Accepted Answer

Yes — guests staying in the Family building have access to the pool at the Aqua facility. The Aqua pool is located a short distance (about 40–60 m) from the Family building.

Question 17

How does the SPA Area work and do I need to book treatments?

Accepted Answer

The SPA area offers saunas (Finnish, salt grotto), jacuzzis and a wide range of treatments and massages performed by qualified therapists. Treatments and massages should be booked in advance — via the website, Booksy (where location permission may be required) or by contacting the spa reception.

Question 18

Can I rent a bathrobe in the spa area?

Accepted Answer

Yes — bathrobes are optionally available to rent at the SPA reception.

Question 19

Are the pool or spa ever temporarily closed?

Accepted Answer

Yes — technical breaks do occur (e.g. announced in News). In such situations guests are informed in advance and are often invited to an alternative relaxation area (e.g. in the Family building).

Question 20

What are the breakfast serving hours?

Accepted Answer

Breakfasts in buffet form are served daily from 8:00–10:00 (both in the AQUA and FAMILY buildings).

Question 21

When is the a'la carte restaurant and bar open?

Accepted Answer

The a'la carte restaurant (AQUA) is usually open daily from 17:00 to 21:30 (orders accepted until 21:00). The bar is generally open around 14:00–22:00. Hours may vary slightly — check current information on the website or at reception.

Question 22

Do you offer an All Inclusive option and what does it include?

Accepted Answer

Yes — All Inclusive packages (e.g. Winter '25, Holidays All Inclusive) include accommodation, daily breakfasts, snacks, dinners, non-alcoholic drinks and (in some packages) alcoholic beverages during specified hours, unlimited access to the pool and SPA, and selected attractions. Details of hours and the scope of services are provided in the package description.

Question 23

Does the restaurant accommodate allergies and special diets?

Accepted Answer

The restaurant uses seasonal and local products. When ordering, please report any allergies or special dietary requirements — the kitchen will try to accommodate them where possible. Allergen information (e.g. gluten, lactose) is shown next to selected menu items.

Question 24

Can non-hotel guests use the breakfasts or dinner buffets?

Accepted Answer

Yes — we offer options for non-guests: breakfasts from a set price per person and dinner buffets. Details on prices and availability are available at the restaurant.

Question 25

What types of packages does Aparthotel Diamond offer?

Accepted Answer

We offer, among others: Mountain Holidays, Holidays All Inclusive, VIP Package, Relaxation Package, Extend Your Holidays, Tatra Autumn, Cheap Skiing, Christmas in the Mountains and New Year's Eve under the Tatras. Details and prices of packages are in the Special Offers section.

Question 26

Are discount codes available?

Accepted Answer

Yes — we periodically provide discount codes (e.g. code "SWIETA23" for the Christmas promotion, code "ZIMA" for PLN 200 off on selected dates). Current codes and promotions can be found in News and on the Special Offers page.

Question 27

What benefits do I get by booking a package directly on the website?

Accepted Answer

Direct booking ensures the lowest price, immediate confirmation and access to exclusive promotions. Additionally, many packages include a welcome treat, a set of toiletries and unlimited access to the pool and SPA areas.

Question 28

Can I buy gift vouchers?

Accepted Answer

Yes — we offer gift vouchers. Information about denominations (e.g. from PLN 250) and how to purchase them is available in the Vouchers section or by contacting reception.

Question 29

What attractions have you prepared for children?

Accepted Answer

For the little ones: a large indoor playroom with soft play, an outdoor playground, a play corner, toys, foosball, an Xbox console, a VR zone and animations. The Family building features a spacious playroom and a safe green area.

Question 30

Do children stay for free?

Accepted Answer

In many packages children up to 3 years old stay free. Details about free stays for children are provided in the descriptions of specific offers and packages.

Question 31

What family amenities do you offer (cots, high chairs)?

Accepted Answer

On request we provide baby cots and other necessary equipment (e.g. high chairs) — please notify your needs when booking.

Question 32

Is the pool safe for children?

Accepted Answer

The pool has designated hours for children (12:00–20:00). Pool safety rules apply — children should be supervised by adults. In addition, Aqua Aerobics classes are available (Mondays and Fridays), and the play area is adapted for different age groups.

Question 33

Can I come with a dog or cat?

Accepted Answer

Pets are accepted only in the Aparthotel Diamond FAMILY building for an additional fee. Pets are not accepted in the AQUA facility. Exact rules for staying with a pet (fee, behavior rules) are detailed in the Pet Stay Regulations.

Question 34

How do I notify about staying with a pet?

Accepted Answer

Please notify a stay with a pet when booking (by email or phone) so we can assign an appropriate apartment and provide information about fees and rules.

Question 35

Are there places where a pet cannot be (e.g. restaurant, spa)?

Accepted Answer

As a rule, common areas such as the restaurant or SPA are not accessible to pets. Exact restrictions and rules can be found in the Pet Stay Regulations or obtained at reception.

Question 36

What massages and treatments do you offer?

Accepted Answer

The spa offer includes massages such as relaxation, classic, deep tissue, personalized signature, hot stone, pregnancy massage and rehabilitation massages. There are also beauty treatments from Maria Galland and Histomer (energizing, exfoliating, slimming treatments, radiance rituals, etc.).

Question 37

How much does a relaxation massage and a personalized signature massage cost?

Accepted Answer

Example prices (subject to change): relaxation massage 40 min — PLN 179, personalized signature massage 80 min — PLN 349. The full price list is available on the Massage Prices page or at the SPA reception.

Question 38

How do I book a massage or treatment?

Accepted Answer

Treatments and massages are best booked in advance via the website, Booksy (if necessary with location permission) or by phone: +48 884 330 121 / rezerwacja@aparthoteldiamond.pl.

Question 39

Who performs the spa treatments?

Accepted Answer

Treatments and massages are performed by qualified physiotherapists and spa specialists. Descriptions of treatments and staff qualifications are available in the spa information.

Question 40

What entertainment attractions are available on site?

Accepted Answer

On the Aparthotel Diamond premises you will find a VR zone (Double Flight VR 360°), a Sniper simulator, retro pinball machines, basketball stations, a Fitness & Gym area, billiards, Xbox Series X, a games zone and MIDEL camp. For families: a playground and playroom.

Question 41

Do you offer sports classes, e.g. aqua aerobics?

Accepted Answer

Yes — Aqua Aerobics usually takes place on Mondays and Fridays at 17:15. There is also a gym and fitness area available.

Question 42

What attractions do you recommend in the area?

Accepted Answer

Nearby attractions include the Kotelnica Białczańska ski resort, Termy Bania, Termy Bukovina, Dunajec river rafting, hiking and biking trails, the castles in Czorsztyn and Niedzica, the longest sledding track in Poland, bike rental and a go-kart track.

Question 43

Do you organize animations for children?

Accepted Answer

Yes — in season and with selected packages we organize animations for children. Details and schedules for animations are provided in News and the stay program.

Question 44

Do you accept group reservations and corporate events?

Accepted Answer

Yes — we offer group packages (Standard, Premium, VIP Group) that include accommodation, catering, banquets/grills, bartending service, team-building attractions, SPA and optional trips and programs. Contact us to prepare a tailored offer.

Question 45

How do I order an offer for groups and trainings?

Accepted Answer

To get a group offer write to rezerwacja@aparthoteldiamond.pl or call +48 884 330 121. Provide the number of participants, date and expected services — we will prepare a proposal.

Question 46

Can you organize a banquet or grill with a local band?

Accepted Answer

Yes — in group packages Standard and above we can organize a banquet/grill with catering and also provide musical accompaniment (e.g. a local band). Details are arranged individually.

Question 47

What is the address and contact details of Aparthotel Diamond?

Accepted Answer

Address: ul. Środkowa 284D (often also 284E in SPA materials), 34-405 Białka Tatrzańska. Contact: rezerwacja@aparthoteldiamond.pl, tel. +48 884 330 121.

Question 48

Can I request an offer by email or ask to be contacted?

Accepted Answer

Yes — send an inquiry to rezerwacja@aparthoteldiamond.pl or call +48 884 330 121. The website also offers a "Request contact" option and a newsletter sign-up.

Question 49

Where can I find news and photos of the property?

Accepted Answer

News, galleries and updates are on Instagram (@apart_hotel_diamond_spa) and on aparthoteldiamond.pl in the News and Gallery sections.

Question 50

How do I share my location in Booksy to book a spa visit?

Accepted Answer

To allow location for Booksy in your browser: open the menu (three dots) → Settings → Privacy and security → Site settings → Location → select Booksy and set to 'Allow'. Then return to Booksy and click 'Use my current location'.

Question 51

Where can I find the reservation and stay regulations?

Accepted Answer

The reservation regulations and the pet stay regulations are available on aparthoteldiamond.pl in the Regulations section. They contain information about the deposit, cancellations, stay rules and liability.

Question 52

What is the minimum reservation period?

Accepted Answer

The minimum reservation period is 1 day, in accordance with the provisions of the reservation regulations.

Question 53

What rules apply regarding smoking and quiet hours?

Accepted Answer

Smoking of tobacco and e-cigarettes is completely prohibited in the apartments. Please also respect quiet hours and the rules of the property.

Question 54

What does the guest's liability for damage include?

Accepted Answer

The guest is responsible for any damage caused to the apartment and its equipment. Detailed rules on liability for damages are included in the property's regulations.

Question 55

Does the Aparthotel honor the Large Family Card?

Accepted Answer

Yes — we honor the Large Family Card and offer a 5% discount on accommodation for reservations made directly through reception or the website. The discount does not apply to bookings made through other platforms or to additional services.

Question 56

How do I use the Large Family Card discount?

Accepted Answer

When booking, inform us that you have the Large Family Card and present the card at reception upon check-in. The discount will be applied to the accommodation according to the offer rules.

Question 57

Are there other ongoing discounts or benefits?

Accepted Answer

We offer seasonal promotions, discount codes and package discounts. Subscribing to the newsletter provides access to additional promotions and information about special offers.

Aparthotel Diamond SPA

Frequently Asked Questions