Question 1

Where exactly are the Apartamenty Jan properties located?

Accepted Answer

Our properties: Apartamenty Jan — Ubocz 3B (main address: Ubocz 3a/3B), Willa Jan — Ubocz 8A, 34-500 Zakopane and Willa La Belle — Krupówki 40, 34-500 Zakopane.

Question 2

How far are we from the main attractions of Zakopane?

Accepted Answer

Distances from Apartamenty Jan: Szymoszkowa — approx. 250 m, Gubałówka lower station — approx. 800 m, Krupówki — approx. 1 km, ski jumping hill — approx. 3.2 km, bus/train stations (PKS/PKP) — approx. 3 km. Willa La Belle is about 50 m from Krupówki (second row of buildings).

Question 3

How do I get to the property by car and which street leads to the residence?

Accepted Answer

Access to Apartamenty Jan is via Powstańców Śląskich Street. Exact directions can be obtained by contacting reception before arrival.

Question 4

Is it easy to park nearby?

Accepted Answer

We offer free parking for guests. Willa Jan also has a garage (availability and booking on request) — please contact us in advance regarding a parking space.

Question 5

How can I book a stay at Apartamenty Jan?

Accepted Answer

You can make a reservation by phone at +48 602 512 008 or +48 18 201 42 07, by e‑mail: biuro@apartamenty-jan.com.pl or via the form on the property's website. For Willa La Belle an additional number is +48 795 314 699.

Question 6

What are the reception opening hours and what if I arrive outside them?

Accepted Answer

Reception is open daily from 9:00 to 21:00. If you plan to arrive outside these hours, please arrange this with reception in advance. In case of an emergency after 21:00 there is an emergency phone: +48 12 421 76 40.

Question 7

To which account number can I transfer payment for the reservation?

Accepted Answer

Bank account number at mBank: 85 1140 2004 0000 3902 7685 1621. Please include the reservation number and the guest's surname in the transfer reference.

Question 8

What forms of payment are accepted?

Accepted Answer

We prefer payment by bank transfer to the account provided. For other methods (card, cash) please contact reception — we will gladly arrange the details.

Question 9

What is the cancellation policy?

Accepted Answer

The specific cancellation terms may vary depending on the offer. Please contact reception directly or check the terms provided in your booking confirmation.

Question 10

What types of apartments and rooms do you offer?

Accepted Answer

We offer: 2-person apartments (30–40 m²), 3-person family apartments (2+1, approx. 40 m²), 4-person apartments (40–60 m²) with terrace or balcony options, and Deluxe rooms in Willa Jan and Willa La Belle. Apartments with a separate entrance are also available (Willa La Belle).

Question 11

What is included in the standard apartment equipment?

Accepted Answer

All apartments have a kitchenette (kettle, fridge, electric hob, dishes; larger apartments may also have an oven and dishwasher depending on the type), a private bathroom (hairdryer, towels), TV with satellite, free Wi‑Fi, a balcony or terrace, and elements of wooden highlander-style décor.

Question 12

Do the apartments have additional amenities, e.g., underfloor heating?

Accepted Answer

Many bathrooms have underfloor heating. Selected apartments feature a terrace with a view of the Tatra Mountains, and some offer an additional toilet. If you require specific amenities, please indicate this when booking.

Question 13

Can I request an extra bed or a baby cot?

Accepted Answer

Yes — most rooms can accommodate an extra bed or a baby cot. Please request this at the time of booking so we can confirm availability.

Question 14

Do all apartment types have a kitchenette?

Accepted Answer

Yes — every apartment is equipped with a kitchenette with basic equipment for preparing meals. In apartments with a separate entrance (Willa La Belle) the kitchen may be fully equipped (oven, dishwasher).

Question 15

Is Wi‑Fi available at the property?

Accepted Answer

Yes — all properties offer free and fast Wi‑Fi for guests.

Question 16

Do you serve breakfasts?

Accepted Answer

Yes — we offer full breakfasts served buffet-style. If you would like to book a stay with breakfast, please request this when making your reservation.

Question 17

Is there access to a sauna or steam bath?

Accepted Answer

Willa Jan has both a dry and a steam sauna — guests can reserve use of the sauna. Please notify reception in advance to ensure availability and a suitable time.

Question 18

Does the property offer a garage or covered parking?

Accepted Answer

We offer free parking for guests; Willa Jan also has a garage (limited spaces) — we recommend reserving a parking space in advance.

Question 19

Are hygiene supplies available in the rooms?

Accepted Answer

Yes — hygiene supplies are available in the rooms and at reception. The property uses additional disinfection procedures (ozonation, regular disinfection).

Question 20

What safety and hygiene measures do you apply?

Accepted Answer

We perform regular ozonation and disinfection of rooms, provide hygiene supplies at reception and in rooms, and cooperate with medical services if needed. We also ensure frequent changes of bed linen and towels in line with high standards.

Question 21

Is there central air conditioning in the property?

Accepted Answer

There is no central air conditioning in the properties. Rooms are heated and designed for comfort year-round.

Question 22

What ratings for cleanliness do Apartamenty Jan have?

Accepted Answer

Our cleanliness standards are highly rated — we receive scores around 9.5/10 and 4.8/5 for cleanliness on sites such as Booking and Expedia.

Question 23

What should I do in case of a sudden medical emergency?

Accepted Answer

In case of a sudden medical need please contact reception. We cooperate with medical services. After 21:00 you can use the emergency number: +48 12 421 76 40.

Question 24

What attractions are nearest the apartments?

Accepted Answer

Nearest attractions: Szymoszkowa ski area (approx. 250 m), Gubałówka (lower station approx. 800 m), Krupówki (approx. 1 km). We also recommend Chochołowska Valley and the many thermal baths and mountain trails in the Tatra region.

Question 25

Are the apartments a good base for skiers and mountain hikers?

Accepted Answer

Yes — the location between the Gubałówka lower station and Szymoszkowa, and the proximity to trails and rental shops, make our properties an ideal base for both skiers and hikers.

Question 26

Are there restaurants and shops with local products nearby?

Accepted Answer

Yes — nearby (especially around Krupówki) there are many restaurants, highlander taverns, cafés and stalls selling regional products, such as oscypek (smoked sheep cheese).

Question 27

Where can I get information about trips and guides?

Accepted Answer

Reception will gladly help plan trips, recommend local guides, and advise on trails and attractions. Please state your interest at check-in or contact us by phone in advance.

Question 28

How can I contact you regarding a reservation?

Accepted Answer

Contact: e‑mail: biuro@apartamenty-jan.com.pl, phone: +48 602 512 008 or +48 18 201 42 07. For Willa La Belle: +48 795 314 699 / +48 18 201 36 03. Addresses: Ubocz 3B, Ubocz 8A and Krupówki 40, 34-500 Zakopane.

Question 29

What rights do I have regarding my personal data?

Accepted Answer

The data controller is Apartamenty Jan. You have the right to access your data, rectify it, erase it, restrict processing, data portability, and to object to processing. For data matters contact: biuro@apartamenty-jan.com.pl.

Question 30

How are the data from the contact form processed?

Accepted Answer

Form data are processed for handling booking inquiries and are entered into the Operator's systems. The site uses an SSL certificate and data in the database are encrypted. Details are available in the privacy policy on the website.

Question 31

Can I receive an invoice for my stay?

Accepted Answer

Yes — invoices are issued on request. Please provide billing details when booking or contact us before arrival.

Apartamenty Jan

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